Amelia's success working with our customers speaks for itself. Listen to their stories.
Ken Nugent P.C. Attorneys at Law
Challenge
As more clients move toward online channels, Ken Nugent, the firm’s founder and namesake, wanted to deliver a seamless digital experience.
Solution
The firm piloted Amelia for telephone and web-based client services in January 2020, filling the role of a digital legal assistant to help offload administrative duties.
Results
Amelia serves 40,000 monthly web visitors and is the first point-of-contact for 100% of inbound calls, directly generating to the firm signing up 1,100 new clients.
Telefónica
Challenge
Telefónica wanted to replace its outdated automated voice systems in its contact centers in order to improve resolution times and customer satisfaction.
Solution
Telefónica hired Amelia to handle customer service in Peru. The goal was to give customers a more natural interface for communicating with the business.
Results
The Amelia platform handles 4.5 million calls per month. She accurately recognizes customer intent on more than 90% of calls, and customer satisfaction has increased.
BBVA
Challenge
With more than 8,000 branches and 20,000 contact center operators, BBVA needed an optimal way to resolve high-volume customer service inquiries.
Solution
BBVA hired Amelia to respond to customer service questions. By handling routine calls, Amelia allowed human colleagues to focus on more complex customer issues.
Results
Amelia handles 32% of all calls at BBVA's contact centers, and one-third of those she completes end-to-end, without human intervention. Customer satisfaction has dramatically increased.
NTT Communications
Challenge
NTT Communications wanted to reach new and younger customers through popular social channels during off-hours.
Solution
The company hired Amelia to execute marketing campaigns within Line, the most popular messaging application in Japan.
Results
Since Amelia's first day on the job, customer engagement through Line increased 20%. Conversion to product pages increased by a factor of 20, and sales via Line increased 400%.
BNP Paribas
Challenge
BNP Paribas wanted to deliver a fluid internal and customer-facing solution for all digital interactions.
Solution
BNP hired Amelia (and named its virtual agent NOA) as the first point-of-contact for more than 1 million customers and employees.
Results
NOA is trained to complete 27 tasks in English and French. Her intent recognition has reached 95%, and BNP is exploring new use cases for future implementations.
Deloitte
Challenge
Deloitte partnered with Amelia to help its clients improve access to back office applications, customer service and talent acquisition.
Solution
Amelia assists employees at Deloitte clients with taking better advantage of information systems, so those companies can optimize resources and investments.
Results
Clients have decreased costs while improving efficiency, with high rates of user satisfaction. Our solution also has contributed to higher revenue and lower employee attrition.
The Digital Employee Builder is designed for business users with little experience in Conversational AI to quickly develop new use cases. Easily incorporate APIs, RPAs and visual components simply by conversing with Amelia during the design process.
Amelia assists users in building sophisticated and advanced new Digital Employees by offering suggestions and guidance during the creation of new roles and skills.
Don't Build a Bot, Build Conversational AI
Simple chatbots, based on rudimentary decision trees, do not deliver the level of human-like interactions required for enterprise-wide use. Our Digital Employee Builder is powered by Amelia, a proven enterprise platform, allowing users to benefit from all of her advanced capabilities, including context switching, multi-intent recognition, interruptions, digressions and more.
Best of all: None of these features require any development resources.
Gain Knowledge with Experience
The analytics capabilities in our solution drive improvements in intent recognition, abandonment and escalation rates.
Based on this information, the Digital Employee Builder will make recommendations and suggestions to improve the user experience, as well as the processes the Digital Employee follows to resolve issues.
Deliver Instant and Lasting Business Benefits
With the Digital Employee Builder, powered by Amelia, your business accelerates time-to-value due to the simple, no-code onboarding of Conversational AI agents.
On the back-end, reducing deployment time requirements dramatically lowers the operating costs associated with your Digital Employee. On the front-end, you’ll benefit from improved customer satisfaction and retention.
Amelia is more than a chatbot — she’s a fully engaged Digital Employee™. With her cognitive abilities, she delivers high customer satisfaction levels. More than nine out of 10 consumers at a European bank rated Amelia’s service as good or very good.
7000000 conversations
As the market-leading Conversational AI agent, Amelia easily scales for high-volume contact centers. She averages more than 7 million conversations monthly for a major telecommunications provider.
40000 chats
Amelia is a trusted enterprise-ready platform, with experience at some of the world’s leading brands. She interacts in 40,000 chats per month in German, English and Spanish for a global telecommunications company.
93% resolution rate
Utilizing Amelia as part of a digital-human hybrid workforce results in higher first-touch resolution rates. She accurately handles 93% of requests for an international hospitality company.
Explore what makes our solution Amelia the Most Human AI™.
Business Value, Human Experiences
Our solutions are ideal for any use case focused on high-volume requests and transactions.
On-Demand Customer Care
Customers want more channels and choices when it comes to customer service. Global companies hire Amelia to provide superior end-to-end Customer Care. Amelia delivers personalized customer services powered by conversational AI.
Leading global banks, retail banks and financial institutions utilize Amelia to elevate their customer service and scale with demand. She has years of digital banking experience, working alongside human colleagues for best-in-class user experiences.
Businesses around the world depend on Amelia to provide bulletproof IT Support and IT Operations for greater efficiency, improved productivity and elevated cost savings. She frees IT professionals to handle more unique tasks.
Our Amelia platform is far superior to a run-of-the-mill chatbot. She can converse with customers across voice, text, chat and more, in whatever form that a user needs.
Resources and Insight on Conversational AI
Thought leadership, media coverage, analyst views and more.
Amelia is ready to collaborate with your team. You can deploy our solution within your existing IT and business operations, or hire her yourself.
Engage with an AI Expert
We offer on-premise and cloud-based deployments with secure back-end integrations, customized as needed. Let us know exactly what you need, and we can work together to bring conversational AI to your company.
Amelia delivers the best elements of human interaction, driving deeper connections and greater business value. Interview her to see the kinds of roles and tasks that she can take on for your company.
Amelia's experience spans more than 500 global companies.
We're excited to implement Amelia. We have already achieved 90%-plus automation, along with 30%-plus IT savings, with the best automation and AI platform in the industry.
Gerson Benker Carestream
Amelia combines the ability to address a variety of use cases — including customer service, HR support, marketing, and IT helpdesk — with its ability to function across channels, including voice, thereby providing customers with an IVA solution fit for multiple business needs. This, in addition to capabilities such as analytics dashboards, pre-built content available through 1Store, facial recognition, and NLG capabilities, contribute to its success in the market.
Anil Vijayan Everest Group
The goal (with Amelia), once we have finished the ramp up, will be 250,000 calls daily, which means 6 million on a monthly basis. The people (at Amelia) were truly committed with strong vision of this project.
Gonzalo Gomez Cid Telefonica
With Blue (a virtual assistant powered by Amelia), we became the first bank in Mexico to transform traditional banking into conversational banking... to carry out financial operations just by talking to the application. Blue has been received very well by our clients.
Sergio Torres BBVA
Amelia is really at a crossroad for everything that we do. Supporting customer experience obviously, helping industrialize processes, and potentially helping us generate future revenues as well.
Philippe Ruault BNP Paribas
Since Amelia is now integrated with telephony (in the Unisys InteliServe platform), the volume of calls can be resolved more quickly, increasing user-experience and agent productivity.
Mickey Davis Unisys
The conversation assistant prepared by Bankia is prepared for five tasks. Thanks to Artificial Intelligence, our clients will be able to carry out regular banking operations using their voice through ‘Bianka,’ (an agent based on Amelia) which understands them and also responds to them by voice.
Manuel Alcoba Bankia