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AIOps

Built on 20-plus years of innovation, Amelia AIOps is an ITIL-compliant, end-to-end intelligent automation and management solution for IT Operations.

The Amelia Integrated Platform

Purpose-built to help companies transform into friction-less digital enterprises utilizing Amelia’s Conversational AI and AIOps, enabled by foundational Orchestration Services. Customers leverage the Amelia competencies best suited for their specific use cases.

  • Business-driven hyperautomation refers to an approach in which organizations rapidly identify, vet and automate as many approved business and IT processes as possible through a disciplined approach. Frances Karamouzis
    Distinguished VP Analyst
  • Automation is increasingly critical to every organization’s ability to win, serve, and retain its customers. Craig Le Clair
    Vice President and Principal Analyst
  • To be a winner in this era of digitally enhanced customer contact requires a platform that is flexible and can provide advanced process automation to increase operational efficiencies yet offer engaging self-service options across a broad array of channels. Frost & Sullivan
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    Integrate, Automate, Innovate

    Amelia AIOps is a multi-faceted solution with virtually limitless potential for use cases in IT Operations, back-office systems and employee-facing services.

    Empower Employees with Intelligent Automation

    With Amelia AIOps, users can ask Amelia to perform tasks and resolve issues — which she will either complete on her own, or with the assistance of human engineers. If an HR professional needs to reset a password, he can ask Amelia. If a sales leader needs to immediately find Wi-Fi access, she can access Amelia via voice or chat for assistance.

    No more sending emails to a generic helpdesk account, or searching a long database of IT requests, or waiting in long ticket queues. Employees can receive immediate assistance on-demand, allowing them to focus their time and energy on their work and growing the business.

    Optimize Enterprise IT Management

    Your company might have as many as 20 IT solutions handling processes that impact one another: A configuration management database helps manage relationships and dependencies. Monitoring tools are responsible for logs, performance, configuration changes and reporting anomalies.  And on and on it goes.

    Rather than building time-consuming integrations between all of these tools, Amelia AIOps provides a single end-to-end approach. When the time comes to upgrade or patch, rather than upgrading each application separately and reconfiguring integrations, our platform upgrades as a single solution. This creates a closed-loop system for continuous improvement and automation.

    In other words, we can help you build a unique, self-improving system that spans multiple functions, saving time and money while improving overall productivity.

    Build on Previous Investments

    Most global enterprises have spent years building up their enterprise management systems and dashboards, and the prospect of adding another component or layer to those systems can be daunting. That's why Amelia AIOps does not require a “rip and replace” of current installations; in fact, our technology can elevate and optimize what you already have.

    The solution is designed to integrate with any application, like ServiceNow, and includes integrations into various enterprise system interfaces. Amelia can carry out IT service desk tasks and can connect across applications, enhancing the current support systems. Amelia AIOps seamlessly connects business processes, conversations and tasks across any relevant domain.

    Create Smarter Automations for Better Business

    Amelia AIOps combines AI’s ability to learn processes and apply knowledge with its capacity to improve over time. Think of it this way: Machines were taught to build cars. AIOps allows machines, while building new cars, to locate and apply more efficient methods of car manufacturing to future tasks.

    When you incorporate AIOps into your IT environment, virtual agents perform and study automations and proactively seek out enhancements or shortcuts. This level of sophistication provides your company with a self-improving technology that doesn’t need to be replaced in a few years, and doesn’t need to rely on a vendor to make sporadic upgrades in order to improve, so there's a high degree of investment protection.

    It also means faster, more accurate, and more efficient operations — which is optimal for any business.

    Leverage the Most Human AI™

    When you leverage Amelia AIOps with Conversational AI, users can interact with Amelia directly — through voice, chat, text, email, etc. — rather than contacting IT every time they have an issue or a question. Once users submit their requests, Amelia works in real time to fulfill them. No need to fill out forms or search drop-down menus— they can simply ask Amelia for service. She also can initiate system improvements via monitoring data thresholds or pre-scheduled tasks. It enables a new level of real-time support and service through Conversational AI, even if companies have existing ticketing, ITSM and IT Operations systems.

    Amelia Conversational AI elevates automation through the power of conversation.

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    The Science of AIOps

    AIOps, or AI for IT Operations, is the use of multiple types of technology to automate and enhance IT operations, and a major trend among enterprise customers. Deploying Amelia AIOps allows businesses to bring multiple benefits to their organizations thanks to the solution's unique technical capabilities.

    Optimizing Performance

    Automated Delegation

    Consistent Improvement

    Simplified Workflow Creation

    Business Value with Amelia AIOps

    Amelia AIOps digitally performs individual IT, administrative and functional tasks end-to-end, as well as entire IT-based roles which previously required human involvement. The solution provides more than just IT management, RPA instances, or integration points to various systems — it provides all of this simultaneously, all while allowing users to access these systems via Amelia, the market-leading Conversational AI agent, in an omnichannel approach.

    While there are a vast number of potential use cases that could be enabled by this solution, some of the most powerful center on the ability to bring even greater efficiencies and optimizations within corporate IT departments. Learn how you can take advantage of everything the platform offers in this white paper.

    Download the White Paper