Analyst Recognitions and Awards

Automation is increasingly critical to every organization’s ability to win, serve, and retain its customers. Craig Le Clair
Vice President and Principal Analyst
Business-driven hyperautomation refers to an approach in which organizations rapidly identify, vet and automate as many approved business and IT processes as possible through a disciplined approach. Frances Karamouzis
Distinguished VP Analyst
To be a winner in this era of digitally enhanced customer contact requires a platform that is flexible and can provide advanced process automation to increase operational efficiencies yet offer engaging self-service options across a broad array of channels.