Amelia Named a Leader in Conversational AI for Customer Service

June 11, 2019 • 1 minute read

Amelia was recognized in “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” as a Leader among 14 evaluated companies. In the report, the Forrester New Wave recognized Amelia for providing conversational AI for complex use cases, stating that Amelia "is a more natural fit for brands looking to provide conversational automation for deep business processes or multi-intent situations.”

Amelia was the only vendor to be rated as a Leader in both “The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019” and the April 2019 report “The Forrester New Wave™: Standalone Chatbots for IT Operations, Q2 2019.”

In the this evaluation, Amelia received a differentiated rating in seven categories: Artificial Intelligence, Voice & Speech, Human and AI Blending, Security & Authentication, Vision, Roadmap, and Market Approach. The report also states that Amelia's "go-to-market approach expands the reach of its already robust product."

Click here to learn more about the report.

 

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