Everest Group: Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2021

September 10, 2021 • 1 minute read

The analyst firm highlights Amelia’s platform strengths, innovative capabilities and market impact.

In Everest Group’s recent report, Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2021, Amelia is recognized as a Leader in Conversational AI. Among the leaders, Amelia was ranked highest by the analyst firm for both Vision & Capability, and Market Impact.

In Everest Group’s assessment of the competitive landscape, Amelia is the only vendor to be listed amongst the largest players in all major business functions, geographies and industries by revenue —including banking, insurance, healthcare, and travel & logistics.

The analyst firm recognizes Amelia Conversational AI as a user-friendly low-code end-to-end platform. Amelia’s substantial experience with clients across numerous industries, functions and geographies is also highlighted as one of her strengths. Additionally, Amelia is cited for her ability to offer omnichannel experiences, including through voice, and for her multilingual capabilities. From a buyer’s perspective, the company’s responsiveness, customer support skills and subject matter expertise are listed as key strengths.

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