For the second consecutive year, the third-party analyst firm recognizes Amelia as the reigning market Leader.
Amelia is once again the market Leader, according to third-party analyst firm Everest Group.
In its recent report, Conversational AI – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2022, Amelia is cited by Everest Group as the clear Leader in Conversational AI, marking the second consecutive year for this recognition, and demonstrating our ongoing commitment to creating extraordinary experiences.
For this evaluation, Everest Group assessed 26 vendors in the global Conversational AI technology landscape. Each vendor was evaluated for Vision & Capability (their ability to deliver services successfully), as well as Market Impact, and then placed into one of three categories: Leaders, Major Contenders and Aspirants. Based on these benchmarks, Amelia was named Leader and placed in the highest position in the PEAK Matrix® for both evaluation criteria.
As noted by Everest Group, Amelia is the only vendor to be amongst the leading technology vendors for all major business functions, and also leads in all major industries — including banking, telecom, healthcare and insurance. Everest Group also points to several of Amelia’s skills as notable strengths, such as her advanced conversational features, orchestration capabilities, agent-assist and low-code automation.
Download the Everest Group PEAK Matrix® report today!
