June 23, 2017 • 1 minute read
Find out why the world's most esteemed brands choose IPsoft for IT Operations Automation.
IPsoft has been recognized as the top “Leader” in IT operations automation as determined by Everest Group’s “IT Operations Automation – Market Update and PEAK Matrix™ Assessment for Products” 2017 report. The PEAK Matrix assesses the relative market success and overall capability of technology providers across a variety of industries.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.