In this report, Amelia is placed in the highest tier of CAIP Vendors among providers with established revenue of more than $50 million.
The 2021 Gartner® Competitive Landscape: Conversational AI Platform Providers report recognizes Amelia amongst Conversational Artificial Intelligence platform (CAIP) vendors. In the Gartner analysis based on revenue size, Amelia is placed in the highest tier of providers, which includes vendors with an “established revenue” of more than $50 million.
Gartner notes that Amelia’s positioning within the CAIP landscape is due to the “breadth and depth” of its Conversational AI platform, and its “agent augmentation capabilities.” Gartner also acknowledges how the platform is designed for “large enterprise deployments,” as it can be integrated with existing enterprise systems, and scales to match demand.
Amelia’s global presence and wide-ranging industry expertise, which includes mature partnerships and a roster of more than 550 enterprise customers, is also cited in Gartner’s analysis as differentiators. Gartner also recognizes Amelia’s focus on security and privacy as competitive strengths, citing several of Amelia’s certifications including for Health Insurance Portability and Accountability Act (HIPAA), PCI, Privacy Shield, General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA).
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Gartner® Competitive Landscape: Conversational AI Platform Providers, Arup Roy, Adrian Lee, 4th June 2021
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