Gartner® Competitive Landscape: Conversational AI Platform Providers

2 minute read

In this report, Amelia is placed in the highest tier of CAIP Vendors among providers with established revenue of more than $50 million.

The 2021 Gartner® Competitive Landscape: Conversational AI Platform Providers report recognizes Amelia amongst Conversational Artificial Intelligence platform (CAIP) vendors. In the Gartner analysis based on revenue size, Amelia is placed in the highest tier of providers, which includes vendors with an “established revenue” of more than $50 million.

Gartner notes that Amelia’s positioning within the CAIP landscape is due to the “breadth and depth” of its Conversational AI platform, and its “agent augmentation capabilities.” Gartner also acknowledges how the platform is designed for “large enterprise deployments,” as it can be integrated with existing enterprise systems, and scales to match demand.

Amelia’s global presence and wide-ranging industry expertise, which includes mature partnerships and a roster of more than 550 enterprise customers, is also cited in Gartner’s analysis as differentiators. Gartner also recognizes Amelia’s focus on security and privacy as competitive strengths, citing several of Amelia’s certifications including for Health Insurance Portability and Accountability Act (HIPAA), PCI, Privacy Shield, General Data Protection Regulation (GDPR), and California Consumer Privacy Act (CCPA).

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Gartner® Competitive Landscape: Conversational AI Platform Providers, Arup Roy, Adrian Lee, 4th June 2021

Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s Research & Advisory organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved. The graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. Access to the Gartner document is available upon request from Amelia.

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