In this report, Gartner explores the addition of Generative AI capabilities into Conversational AI solutions, and the resulting impact on user experiences.
"Generative AI will advance the capabilities of conversational AI and broader AI solutions over the next two years. Product leaders should leverage the combinatorial impact of GenAI to advance product capabilities, develop use cases and benefit from burgeoning business opportunities."
Gartner, Emerging Tech: Use Generative AI to Transform Conversational AI Solutions, 24 July 2023, Annette Jump
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