Gartner® Emerging Tech: Use Generative AI to Transform Conversational AI Solutions

1 minute read

In this report, Gartner explores the addition of Generative AI capabilities into Conversational AI solutions, and the resulting impact on user experiences.

"Generative AI will advance the capabilities of conversational AI and broader AI solutions over the next two years. Product leaders should leverage the combinatorial impact of GenAI to advance product capabilities, develop use cases and benefit from burgeoning business opportunities."

Gartner, Emerging Tech: Use Generative AI to Transform Conversational AI Solutions, 24 July 2023, Annette Jump
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Understanding Amelia, Generative AI and LLMs

As the AI world continues to evolve at lightning-speed, many of today’s enterprises are finding it difficult to separate hype from reality, and to understand how their business may benefit from AI.

To help our clients gain a better understanding of Generative AI and LLMs, and how these technologies differ from Amelia’s Conversational AI platform, we created an FAQ Guide on Amelia, Generative AI and Large Language Models.

Access the Guide