IDC PlanScape: Conversational Artificial Intelligence

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This IDC study provides business and technology leaders with a business case and plan for implementing Conversational AI, with several real-life examples from Amelia clients, including Bankia, Telefónica and Ken Nugent, P.C. Attorneys at Law.

During the past couple of years, Conversational AI vendors have been taking advantage of significant improvements in AI, including machine learning, deep learning, natural language understanding, natural language generation and speech recognition to make Conversational AI systems more intelligent and usable than ever before. These systems are increasingly being used by organizations to scale their operations, improve customer satisfaction, and increase revenue.

This IDC study provides business and technology leaders with a business case and plan for implementing Conversational AI. It details why it is a critical technology for businesses today, and walks readers through how to set up a project for success using several real-life examples from Amelia clients, including Bankia, Telefónica and Ken Nugent, P.C. Attorneys at Law.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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