Everest Group, an independent analyst firm, ranked Amelia as a Leader among 16 Intelligent Virtual Agent (IVA) vendors in its latest report. The firm commended Amelia for its diverse array of industry-specific offerings, as well an omnichannel approach that includes voice-based interactions.
Crossing the bridge between digital assistants/chatbots and real Conversational AI requires a fuller understanding of how the technology works and its potential business value.
In our latest white paper, A Beginner's Guide to Conversational AI, we explore these subjects for companies pursuing a near- or long-term technology strategy that includes Conversational AI solutions and Digital Employees.
Download our white paper to learn how to generate business value with Conversational AI.