Ovum ranks Amelia as clear leader in artificial intelligence-powered conversations

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Read the report to learn more about why Amelia is consistently rated the top AI system in the world.

Read why a leading industry analyst says: “Amelia is an AI solution that can span an enterprise's entire value chain.”

The report recognizes Amelia as a digital worker, able to function as a human would to perform tasks alongside employees. The analyst group states that the new version of Amelia is a “milestone” in human-machine interaction and cognitive computing. Real time analytics and her episodic and semantic memory enable Amelia to bring value to the entire value chain in an enterprise.

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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