Propel Your Business Operations ‘Straight to Digital’ with Digital Associates

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Discover how companies are finding success with Amelia. HFS Research's report details the five most important principles when designing, building and deploying Digital Employees in order to achieve maximum business value within a company.

HFS Research's latest report, “Propel Your Business Operations 'Straight to Digital’ with Digital Associates,” details the five most important principles when designing, building and deploying Digital Employees in order to achieve maximum business value within a company.

The report, produced in collaboration with Amelia, provides a critical roadmap for enterprises and organizations looking to take advantage of conversational AI and digital associates to reduce costs, improve productivity and provide better customer experiences.

The report is based on HFS Research data and the experiences of five Amelia customers using or preparing to use Amelia to change business processes to better align human and digital work.

Download the report today to learn how Amelia delivers business value.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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