Amelia, the market-leading Conversational AI solution, is ranked as the No. 1 enterprise product in The HFS Top 10 Digital Associate Products report.
Amelia, the market-leading conversational AI solution, is ranked as the No. 1 enterprise product in The HFS Top 10 Digital Associate Products report.
For this research, HFS assessed the software vendor landscape across enterprise conversational tools that have learning or process execution capabilities.
Based on direct feedback from customers, the firm ranked the capabilities of 13 digital associate products across a defined series of criteria, including innovation and execution.
In addition to its No.1 ranking in the enterprise products category, Amelia also ranked first among "Innovation Champions" for Amelia's scalability, flexibility, embedded intelligence and overall innovation.
HFS says: "Amelia supports one of the widest ranges of business process including customer service (customer-facing support as well as agent support), IT helpdesk, HR, finance, and industry-specific tasks."