Zinnov Zones: Hyper-Intelligent Automation, H1 2022

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For the second consecutive year, Amelia is recognized by third-party analyst firm Zinnov as the leader in Intelligent Virtual Agents.

Third-party analyst firm Zinnov has recognized Amelia as the leader in Intelligent Virtual Agents for the second consecutive year, a recognition of our continuous drive to create extraordinary customer experiences.

The new report, Zinnov Zones: Hyper Intelligent Automation, H1 2022, evaluates vendors within seven hyper-intelligent automation technology zones, including one for Intelligent Virtual Agent (IVA). In Zinnov’s analysis of 33 IVA vendors, the firm placed Amelia as the leader for both scalability and prowess.

In Zinnov's analysis, scalability refers to a vendor's “financial health, depth of customer penetration, platform funding, [and] partner channel strength,” and prowess covers a vendor's capabilities across the Hyper-Intelligent Automation stack for Intelligent Virtual Agents, as well as its “business model, market visibility, pricing and deployment model.”

The Zinnov ranking is Amelia's latest third-party analyst recognition. In the past year, Amelia has been recognized for market excellence more than a dozen times by independent firms.

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