Amelia is the leading intelligent virtual agent, powered by Conversational AI. She can be hired for jobs and tasks in any industry, and delivers superior digital services.
A Digital Human
Amelia possesses human-like skills to provide virtual customer support and IT Help Desk service. She can also act as a digital call centre agent.
Builds Digital Agents On Her Own
Amelia is the only solution in the market that can create digital agents herself for routine, time-consuming tasks. It’s AI building AI.
Never Stops Learning
Amelia gains new knowledge and skills from every user conversation through the Amelia Integrated Platform.
More Than a Chatbot
Chatbots are just for FAQs. Amelia can do so much more.
Knows Your Language
Amelia speaks 100-plus languages for clear communication and personalised services.
Available Anywhere, Anytime
Users can communicate with Amelia by voice, chat, text — any channel they need.
Explore how these companies are utilising Amelia for enhanced call centres, superior IT support, new digital banking services and more.
- Aveanna Healthcare
- Ken Nugent
- Resorts World Las Vegas
- Toyota Financial Services
How does Amelia deliver extraordinary experiences? Interview Amelia to see examples of the roles that she can take on for your company.
Amelia knows how customer service works across industries, making her the ideal digital call centre agent.
Amelia provides 24/7 support and monitoring while handling an unlimited amount of inquiries.
IT Service Desk Agent
Amelia is a master at IT Service Desk tasks, handling high volumes of support requests end-to-end.
Amelia provides always-on HR services, supporting hundreds of employee inquiries each month.
Amelia delivers real business value for our clients — from improving customer satisfaction, to speaking with millions of users at once.
Amelia increases customer satisfaction. For one company, her Net Promoter Score is 16 points higher vs. human colleagues.
Amelia thrives in companies with large customer bases. She currently supports 9.1 million active users for a global firm.
Quality customer service requires clear communication. Amelia speaks 100-plus languages for personalised experiences.
Call centres deliver quality service at amazing scale with Amelia, who averages 7 million conversations each month.
Amelia's integration framework is built on Apache Camel, an open-source framework with thousands of integration templates.
Amelia builds brand loyalty. At one company, more than nine out of 10 consumers gave her service top marks.
Discover how pioneering executives are implementing AI within their organisations and mapping out a future for women in STEM careers.
Amelia has years of enterprise-class experience with some of the world's top brands. Learn more about her market-leading capabilities in different roles and industries.
Streamlining Healthcare Experiences
As a complement to medical professionals and provider networks, Amelia with her Conversational AI capabilities can be truly transformative. In fact, more providers and patients are turning to telemedicine, accelerating the trend of patients accessing information and services via AI-powered digital agents like Amelia.
Through Amelia's end-to-end automation of the healthcare payments ecosystem, patients can concentrate on their overall care plans, and providers can deliver more personalised and efficient services.
Digital Banking As Easy as Conversation
Explosive growth in digital banking services is forcing banks to completely rethink customer service. Traditional banks are competing with digital-native newcomers and need technology to keep up. Personalisation in digital banking is a must to build customer trust, loyalty and satisfaction.
Amelia, with her years of digital banking experience, is the best solution to address all of these challenges.
Personalised Insurance Services with Conversational AI
Customers today want fast and guided interactions with their insurance providers. However, backend systems for most established providers are complex, implemented over many years, and stitched together without standard interfaces, leading to frustrating customer experiences.
Enter Amelia, an intelligent digital agent with years of experience handling end-to-end insurance processes for some of the industry's most prominent providers.
A Wide Range of Impact for Government
Collaboration between humans and machines, using our flagship digital agent platform Amelia, will help government agencies and organisations achieve new levels of efficiency and optimisation in the next decade.
Amelia is a proven platform for government agencies that demands the highest levels of security and compliance, and it also powers e-citizen services. In fact, almost any governed process can be digitally transformed.
No company is more prepared to lead this march toward a collaborative future than Amelia. Together with our government implementation partners, we’re eager to help your government agency or enclave do the same.
Thought leadership, media coverage, analyst views and more.
Datacom Hires Amelia as Virtual Service Desk Employee
Bob Peebles, Managing Director of Strategy at Datacom Australia
Q&A: Andrew Winlaw, VP & GM, Amelia Australia
Australian Firms Must Invest in AI or Risk Being Outpaced by Competitors
Amelia a ‘transformational play:’ Deloitte announces Australian alliance
Amelia’s Jonathan Crane Interviewed by CMO Australia on AI’s Future
2 minute read
Australian Financial Review Profiles Amelia’s Potential for Banks
1 minute read
Amelia Partners with Aruma to Pioneer ‘Augmented Autonomy’ Service
Green Light Worldwide IT Services Partners with Amelia to Deliver Conversational AI and Automation Solutions Across Asia-Pacific
Amelia and Mindfields Create Partnership to Launch Unique Hyperautomation Offering
Digitalisation World Highlights Amelia’s Partnership with Aruma to Aid the Disabled Community with AI
1 minute read
DWS 2019 Interview: City of Casey Deputy Mayor Timothy Jackson
DWS 2019: Aruma Experiments with Amelia
DWS 2019 Interview: House with No Steps CEO Andrew Richardson
Amelia First Artificial Intelligence Provider to Join GovDC Marketplace in New South Wales