BankingThe Industry's Best Conversational AI and Automation Solutions for Financial Services
Trusted Banking Services Delivered
The world's leading banks and financial institutions work with Amelia to improve bank efficiency ratios and generate new business.
2 million+
As one bank's front-line digital agent, Amelia conducts more than 2 million interactions annually, 90% without escalation.
1 million+
Amelia supports more than 1 million wealth management customers and employees with transactions and workplace services.
150 skills
Amelia resolves more than 150 specific IT and support tasks for one of the largest US financial companies.
16 points higher
In less than a year, Amelia achieved a Net Promoter Score 16 points higher vs. a human-only agent approach.
Amelia's Banking Experience
Amelia manages millions of IT and customer service tasks for all types of financial companies — from multinational retail banks to regional firms and credit unions.
Financial firms trust Amelia's market-leading solutions to increase revenue, improve customer satisfaction and keep operations running at peak performance.
Scales
Service in finance means addressing thousands of inquiries and requests simultaneously every day — and Amelia's ability to scale is unmatched in the industry.
Learns and Understands
When it comes to money matters, users demand speed and accuracy. Amelia fully understands their requests as well as specific banking terms — and she can easily switch between subjects and tasks without missing a beat.
Voice and Chat
Whether an all-digital or traditional financial firm, voice and chat channels are essential to attract younger generations of customers, many of whom never conduct transactions in-person at a branch or office.
Secure and Compliant
Amelia is purpose-built to securely integrate with all proprietary financial or IT management systems, as well as industry solutions such as Fiserv, FIS, and Jack Henry, for full industry compliance.
Level 1 and 2 Automation and Support for IT, Networks and Databases
Banking Partners and Integrations
Amelia works with the industry's leading fintech, integration and solutions providers to enable a full suite of digital banking services.
Fiserv
Fiserv is the global leader in payments and financial technology for account processing, digital banking solutions, card processing, network services, and merchant solutions.
Jack Henry
Jack Henry is a leading fintech company serving more than 8,000 clients, offering banks and credit unions a vibrant ecosystem of internally developed modern capabilities.
Accenture Banking
Accenture is the premier strategic partner for banks and financial institutions, bringing technological expertise, a global perspective and the ability to deliver.
Deloitte Banking
By connecting insight, experience, and ecosystems, Deloitte fosters stable and inclusive growth in financial services through innovation and transformation.
SAP Banking
SAP's cloud ERP software helps banks stay compliant, manage financial data, control costs, and reduce risk.
Oracle Banking
Oracle Cloud Financial Services offers efficient mobile banking and personalized support to build stronger customer relationships.
ServiceNow Banking
ServiceNow streamlines and simplifies back-end systems and processes to provide frictionless customer journeys.
NICE
NICE delivers personalized digital-first experiences with CXone, the world’s leading cloud CX platform.
Genesys
Genesys, a leader in customer experience and call center technology, provides connected user experiences with its full suite of solutions.
Workday
Workday is a leading provider of enterprise cloud applications for finance and human resources, helping customers adapt and thrive in a changing world.
Watch Amelia in Action
We work with financial services companies to provide personalized digital services around credit cards, account management, fund transfers and more.
Lost Credit Card
Account Management
Transfer Funds
Create Extraordinary Banking Experiences
Conversational AI and automation play a critical role in digital banking, and their use must be expanded if financial services firms are to remain competitive, maintain healthy efficiency ratios, and improve customer service. Read more in our white paper.