Amelia AIOps is the Immune System for the Enterprise

3 minute read

The human immune system is constantly under attack by bacteria, fungi, parasites, toxins and viruses. The system is never at rest. It never stops looking for issues, fighting issues, and preparing for issues to occur. Any IT operation is under similar strain.

IPsoft’s AIOps (formerly 1Desk) is an end-to-end IT and administrative automation platform that connects your entire digital ecosystem. Because of how AIOps tightly integrates IT tools, AIOps is able to predict, fight, and automate fixes to common and complex problems, no matter where in your network or systems they occur. Whether you’re facing poor application performance, downed servers, suspicious network traffic, or any other IT-related issue, AIOps can serve as the immune system for your enterprise.

The human immune system is constantly under attack from bacteria, fungi, parasites, toxins and viruses. The system is never at rest. It never stops looking for issues, fighting issues and preparing for issues to occur. Any IT operation is under similar strain. New issues materialize, old issues resurface and there is never a moment of inactivity.

Like the human immune system, which actively works to root out germs, viruses and infections, IPpredictive and Event Monitoring work inside AIOps to find any issue that may be working its way through your digital ecosystem. Just as your immune system attacks and destroys an infection or a virus, IPpredictive can trigger an automation to resolve a system issue. Similarly, if your immune system can’t completely eradicate a problem, it primes your body for an ongoing fight; AIOps does this by alerting an IT support staff member that an issue is on the horizon and that an automation doesn’t yet exist to immediately solve the problem (so one can be created).

The lymphatic system runs through your entire body to deliver the cells that fight disease. AIOps' Integration Framework allows you to build the connections that tie your entire IT operation together. If one area of your environment is negatively impacted, AIOps will be able to find the issue and fix it. If multiple areas are corrupted by the same issue, AIOps will be able to run one solution to fix the problem everywhere through automation.

Your immune system uses tissues and organs to create and store cells that are guarding against, fighting or preparing to fight germs. In AIOps, IPconnect watches and learns as fixes are made, and asks human engineers to turn those workflows into automations. If the automations are approved, AIOps sends virtual engineers (IPsoft’s version of white blood cells) directly to the incident to run the resolution.

Ensuring Short- and Long-Term Health

Like the human immune system, which is broken into an innate immune system and an acquired immune system, AIOps comes with out-of-the-box workflows and it builds new workflows when unforeseen issues occur. Think of Level 1 issue fixes as the innate immune system. Think of more complex, unique resolutions as the acquired immune system.

A body’s acquired immune system ensures that the overall human immune system improves over time. When your body is exposed to an illness, your immune system creates antibodies that remain on the lookout for similar illnesses in the future. When a similar illness returns, these antibodies have the historical information they need to properly fight it. AIOps improves every time a custom fix is created. Either the fix can be saved as an automation, or it is registered in IPlogs so that human engineers can review the log in the future to see what occurred.

Just as humans can improve their immune systems by exercising and eating healthy, your team can constantly improve AIOps performance by creating new automations within IPworkflow. The platform also uses Kubernetes for Hosting, which enables container grouping, load balancing, auto-healing and auto-scaling.

Collectively, the many elements and features of AIOps ensure that your IT systems are always strong, healthy and ready to fight an issue, no matter how widespread the potential “infection” or issue may be.

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More