Amelia Receives Webit Award for Use of Digital in Healthcare Innovation

1 minute read

The award is in recognition of the collaborative design of Amelia into roles that seek to augment, not replace, the healthcare workforce.

Amelia is proud of its work across industries with its pioneering clients in freeing up human brains from routine interactions, leveraging its cognitive virtual agent Amelia. Healthcare is arguably the sector with the most urgent needs when it comes to relieving workforce capacity pressures and improving access and experiences for patients — which ultimately drives improved outcomes and affordability.

We have been working diligently with our clients and partners to design Amelia into the role of an always-available colleague. She can provide infinitely scalable capacity to undertake routine information and service interactions, augment the capacity and capability of formal and informal caregivers, and transform health and care engagement, access and delivery.

We are humbled to have been named a recipient of a 2018 Webit Award, which was announced by Professor Shafi Ahmed during this year’s Webit Health Summit at the Webit Festival: Europe. We are truly honored by this acknowledgement.

The award we received is in recognition of the collaborative design of Amelia into roles that seek to augment, not replace, the healthcare workforce. Amelia, our cognitive-based AI system, is able to leverage its multi-faceted brain — combining semantic understanding, empathy, episodic memory, dynamic process activation, predictive analytics and experience management — to have truly conversational interactions with patients and caregivers.

As a colleague, Amelia can join the healthcare workforce in multiple roles. She can act as a health and wellbeing information “buddy,” a care access “concierge,” or a care protocol and operations “whisper agent,” freeing up her human colleagues from routine interactions, which can take up to 15% to 70% of healthcare professionals’ time. As a result, care providers and patients have more time for face-to-face interactions and activities that require uniquely human engagement, collaboration and judgment.

Previous Next

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.