In digital systems, autonomic solutions such as 1Desk empower machines to independently self-optimize and allow businesses to be more efficient.
The natural world is full of chaos and competition. Over time, the human body has adapted to these challenges in ways that have allowed us to survive and thrive. So when developing solutions to help enterprises compete in chaotic and challenging environments, many technologists turn to nature for inspiration. And this is where the inspiration for autonomic technology originated.
The autonomic nervous system is how the human body regulates biologic processes even when we’re not actively thinking about them. It’s why you continue breathing while sleeping or, to be even more particular, why your pancreas automatically produces digestive enzymes when you eat. Imagine how much more efficient we are without the need to command every heartbeat? In digital systems, autonomic solutions such as 1Desk empower machines to independently self-regulate and self-optimize, which inevitably leads to new levels of business efficiency.
No More ‘Regular’ Business Hours
Just as autonomic human systems ensure that critical biologic functions are functioning 24/7, even when the conscious part of our brain isn’t cognizant of these actions, autonomic technology ensures that business processes are taking place at all hours of the day, without employees being involved or even aware of it.
For example, IPvoice is an autonomic Unified Communications (UC) management system, which independently monitors, diagnoses and addresses any UC disruptions with limited-to-no human intermediation. The system consistently monitors for any voice outages by sending a steady stream of synthetic calls to locate disruptions. If detected, IPvoice deploys virtual agents to diagnose the problem and apply a fix based on relevant Standard Operating Procedures (SOPs). This autonomic functionality allows the system to independently address outages before it impacts any users.
Whether its 3 a.m. on a random Friday or 2 p.m. on Christmas Day, autonomic functionality keeps businesses operating at all hours of the day, which makes companies more productive, efficient and profitable.
Freed from the Mundane
When autonomic systems take on tasks that previously required employee intervention or execution, humans are likewise freed from responsibilities of routine tasks. On one hand, this scenario allows companies to reduce overhead. For example, with IPvoice a company would not need to invest as many resources into a 24/7 UC team since the platform will handle most routine functions. However, on other hand, those workers will now have the time to use their experience and expertise to build new business value in other ways.
Autonomics can make workers’ jobs more meaningful as they’re allowed to use their uniquely human attributes such as people skills, negotiation, and creative thinking more frequently. In the end, if applied correctly, these skills will strengthen the abilities of a company’s workforce, and make the company more competitive overall.
Autonomic systems such as 1Desk are embedded with Intelligent Automation which can lower the bar for the creation of new automations, making organizations more automated over time. This means that the longer the platform is in place, the more efficient and productive an enterprise becomes, naturally leading to accelerated ROI.
While autonomics allows the human body to thrive in a complex and competitive world, autonomic functionality can power enterprises to thrive in a complex, competitive and relentlessly evolving marketplace. If your company isn’t at the very least thinking about implementing autonomics into your business, it may soon be at an evolutionary disadvantage versus competitors.