Find the AI Talent You Need with

3 minute read

Amelia recently announced a more seamless and modern approach to deploying AI, one that more closely resembles person-to-person hiring and onboarding processes than it does traditional, large-scale implementations. We’re paving new ground in delivering advanced user experiences through, powered by Amelia, our market-leading conversational AI agent.

A recent study from the University of Cambridge and the World Economic Forum, based on a survey of 151 respondents in 33 countries, reported that banks, insurance companies and other financial institutions are aggressively pursuing AI investments and deployments. In fact, 77 percent of respondents said AI will have a high or very high degree of importance to their businesses in the next two years.

That’s the good news. The bad news is a dearth of trained AI personnel and staff could potentially derail any forward momentum, according to the report. More than 80 percent of respondents cited a lack of access to AI talent as a major hurdle to expanding their plans for AI investments.

Securing hard-to-find AI skills is not a challenge isolated solely to financial services industries. Business leaders in many sectors are confronting the same reality: either they can’t find enough AI talent, or are struggling to keep it given the competitive nature of the current job market. However, for those companies looking to deploy AI to handle use cases related to IT support for select HR functions, there is a new avenue of talent available.

We recently announced, a more modern approach to deploying AI, one that more closely resembles person-to-person hiring and onboarding processes than it does traditional, large-scale implementations. Through our one-of-a-kind online marketplace, we pave new ground in delivering advanced user experiences — powered by Amelia, our market-leading conversational AI agent — that can reshape how companies approach AI solutions and build a hybrid workforce.

A Marketplace for Digital Employees

With our marketplace, the goal is for users to research, interview and hire a pre-trained Digital Employee (Amelia) just as they would a human job candidate. Users can log onto the marketplace, and search for skills that their businesses need to improve and streamline IT operations. This marketplace works more like an online job site than a technology or app portal. Need an IT professional who is fully-trained on L1 and L2 issues? You can locate and hire one all within the marketplace experience.

Marketplace visitors can interview Amelia to determine her skills and how she will interact with users, as well as her knowledge and abilities. Companies essentially can fully vet Digital Employees’ potential value to their organizations before deciding to bring them into their workforce.

Pre-Trained Skills and Expertise

Amelia is programmed to be deployed immediately, so Digital Employees on the marketplace come prepared with years of on-the-job training from prior deployments and in-house testing. They already know how to handle tasks relevant to specific systems and roles. Even if you were to poach the best human employees from a rival company, they would still need to go through a long orientation process and get acquainted with your specific business processes and systems. With our digital workers powered by Amelia, pre-built processes lead to reduced training and faster time-to-value.

After onboarding a Digital Employee, Amelia works with users to self-configure and integrate to a company’s cloud-based servers/virtual machines and systems. Rather than take precious time away from IT support staff or other stakeholders with a drawn-out deployment, Amelia will guide herself and users through the onboarding process. The result is an implementation that can take only hours or a few days — not weeks, months or years.

Given the current talent crunch, is a fast and easy way for companies from any industry to build a hybrid workforce, with Digital Employees working with human co-workers for greater efficiency, improved productivity and lower operating costs. Looking for more details? We encourage you to visit our marketplace today, and see how is a game changer for the industry.

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In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

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