Go from 9-to-5 to Always-On with RPA

By Juan Martinez, Senior Writer
November 28, 2018 • 3 minute read

Crucial business tasks and functions need to be achieved 24/7, not just 9-to-5. Let RPA turn your manual processes into immediate and precise automations that are always available.

No matter how committed your workforce may be, obviously they can’t work 24 hours a day (nor should they). Even if you’re a global company with a vast round-the-clock operation, your employees cannot handle each and every task with high levels of speed and urgency, particularly when task volumes spike. Fortunately, Robotic Process Automation (RPA) allows your business to handle tasks at all times without a human worker doing any heavy lifting.

“RPA is an application of technology, governed by business logic and structured inputs, aimed at automating business processes,” according to CIO.com. “Using RPA tools, a company can configure software…to capture and interpret applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems.”

In simple terms: If you don’t want your IT team resetting email passwords thousands of times a year, you can have an automation created that will instantly reset a password when a request comes into the service desk. The same can be done for other tasks such as granting Wi-Fi access, or recovering deleted emails, or even granting access to restricted systems.

More Sophisticated RPA

RPA isn’t always as simple as resetting a password or finding an old email. By connecting multiple systems, and tying together consecutive steps, RPA can save valuable time, especially when human workers have logged off for the evening, or when volume has become overwhelming.

Take the case of offboarding employees. We work with a client that offboards roughly 200 workers each month. On average, one employee is credentialed in 12 applications. To manually offboard each employee, human resources and IT staff needed to request and process 2,400 individual access restriction requests each month, respectively.

What if you were faced with this problem? Would your company be able to manually process this many departing employees? Could you guarantee that your staff would process every offboard error-free? Could you be assured that no offboard tasks were left incomplete during non-business hours?

Answering “no” to any of those questions should be a source of concern. If offboarding isn’t done immediately and correctly, former employees could maintain access to sensitive corporate systems and materials long after they have departed your company, creating an unacceptable security risk.

With RPA, any HR request for offboarding triggers an automation based on a pre-recorded offboarding business process. The automation bypasses IT support staff who no longer need to receive, log and implement departure procedures on their own. RPA locates and registers the corporate systems accessible by the employee, restricts access to those applications and then sends a notification to a manager that the offboarding process is complete.

RPA Lets Your Business Operate at All Times

In the above scenario, RPA would handle offboarding tasks after business hours, and before IT staff became overburdened. One process that might take employees an hour to complete might take mere minutes through automation. You would never need to worry about errors, re-dos, or the security implications of a former employee accessing business data.

It’s important to note that RPA is not just offboarding technology, and there are literally hundreds of examples of this technology in use at enterprises globally across a variety of areas. RPA can be used to handle basic customer service tasks, any Level 1 IT support issue, recruitment, payroll and many other intriguing use cases. RPA turns your 9-to-5 business processes into 24/7/365 automations that are completed instantly, precisely and without having to bog down human labor, resulting in benefits for your employees, customers and bottom line.

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