Intelligent Automation: Benefits for Your Employees and Business

By Juan Martinez, Senior Writer
November 30, 2018 • 2 minute read

Let automations do the mundane work. And let automations find more effective ways to get that work done. This will free your human workers to do more creative and important tasks.

The combination of automation and Artificial Intelligence (AI) has led to software’s ability to watch, interpret, and learn business processes. This technology has created vast new opportunities for businesses to broaden the remit of human employees by offloading mundane tasks to machines. The next frontier of AI and automation is what’s known as Intelligent Automation.

Intelligent Automation utilizes AI’s ability to learn processes and apply knowledge in an appropriate context with the ability to search for ways to improve those processes. This is very simple if you think of it from the perspective of physical automation: Companies have taught machines how to build cars. Intelligent Automation would allow these machines, while building new cars, to look for and apply more efficient methods of car manufacturing to future tasks. In the world of enterprise software, Intelligent Automation represents a trillion-dollar opportunity.

How Intelligent Automation Can Help Your Business

Most businesses are already applying some form of automation to the work they do. Typically, they’re creating template-based automations or using out-of-the-box automations provided by IT vendors. These automations are great at accomplishing basic tasks, or repeating the same processes over and over again. But what happens when there’s a slight modification to the environment in which these automations are running? What happens when your company inevitably upgrades its technology and the previous environment is aged out? The automations will have to be reengineered, and they’ll only work properly until the next modification or upgrade is made.

When you incorporate Intelligent Automation into your IT environment, virtual labor performs and studies the automations they’re running and proactively seeks enhancements or shortcuts. These digital engineers don’t automatically apply the changes they recommend; they alert human labor and ask if these modifications can be made for future processes. If the virtual engineer notices a problem and can’t fix it automatically, it will watch how human labor applies the fix and master that resolution so it can be applied to future problems.

This level of sophistication provides your company with a self-improving technology that doesn’t need to be replaced in a few years, and doesn’t need to rely on a vendor to make sporadic upgrades in order to improve. It also means faster, more accurate, and more efficient operations. You’ll save money by lowering the Mean-Time-to-Resolution (MTTR) for basic tasks, you’ll spend less time resolving human mistakes, and you’ll be able to dedicate resources to tasks that actually generate revenue and improve the bottom line.

How Intelligent Automation Helps Your Staff

Intelligent Automation can also play a critical role in educating new workers on the ins and outs of different systems. Every action performed by Intelligent Automation is recorded and logged, so new workers can learn how a system works and how to make improvements without ever touching a live environment. This allows for faster orientation and fewer errors when staff finally begin working on real tasks.

The most important element of Intelligent Automation, especially in the near future, is that it frees up time for your staff to focus on critical or revenue-generating problems. Rather than reset passwords or provide Wi-Fi access all day, your technology experts can make systems run faster, prevent future problems from occurring, or even help develop new products. Instead of being bogged down by work that employees dread, Intelligent Automation frees them to work creatively on important jobs — a win-win for everyone involved.


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