The 1Desk Difference: Automated Event Correlation

By Juan Martinez, Senior Writer
September 17, 2018 • 3 minute read

Don’t use yesterday’s event correlation tools to protect you against tomorrow’s disasters. 1Desk provides your business with a solution that automates basic event correlation and works in collaboration with human workers to solve unique event-related issues. Read this article to find out how it works.

Cyber threats increase in frequency, gravity, and sophistication every day. In order to protect your business, you must find tools that are capable of withstanding today’s smartest attacks, and whatever dangers tomorrow will bring.

Event correlation is a traditional means by which organizations analyze and identify patterns in IT environments in order to remedy things like DDoS (distributed denial of service) attacks, fraud and even hardware tampering. Unfortunately, today’s event correlation tools often involve multiple manual processes that take too long to manage. Current tools are excellent at alerting staffers that something is wrong, and providing data that may help prevent attacks in the future. However, for companies that need immediate, automated defenses, an event correlation tool driven by Artificial Intelligence (AI) and autonomics is the smarter investment.

IPsoft’s 1Desk is an IT operations and shared services platform that unifies IT and back-office software and systems. It allows employees to resolve issues by communicating their problems to a cognitive AI system, which the platform itself will attempt to resolve. Unlike traditional IT environments, which require employees to email IT staff or select their support needs from massive dropdown menus, 1Desk puts IT solutions at the fingertips of every employee. It also, conveniently, delivers the best event correlation solution available.

1Desk monitors an IT environment 24/7 via a team of virtual engineers to continually scan for anomalies or suspicious events. These virtual engineers are trained to resolve common issues that are tied to worrisome actions, such as repetitive account login attempts. However, 1Desk’s virtual engineers can also monitor the fixes created by human engineers and learn these process to create automated solutions that can be tied to an event. Additionally, 1Desk can suggest automated fixes to human engineers, and if the human engineer believes the fix will work as an automated workflow, he or she can approve the suggestion, so the fix becomes a permanent entry in the platform’s automation library.

1Desk Versus Traditional Correlation

Here’s a specific example of how traditional event correlation works: If a large cluster of servers and digital services fail simultaneously, traditional tools will notify IT staff, analyze what happened, and provide information on what might have caused the failure. Armed with this information, IT staff can then begin to figure out how to fix the issue. If the same issue presents itself several weeks later, the same process can be repeated.

Here’s how 1Desk can automate and expedite this process: If 1Desk notices the server and digital services failure, it will attempt to remediate the issue based on previous automations that human engineers have approved or created. If 1Desk can fix the issue, it will, without any involvement from human engineers. If 1Desk can’t resolve the issue, the system will notify a human engineer, monitor the fix, and determine if the fix can be automated. If the automation expert on staff determines the fix can be automated, 1Desk will respond to similar issues using the “new” automation. Human engineers will only need to be involved when there is a deviation in how the fix needs to be applied, and then, that deviation will be recorded and can be used for future automations as well. 1Desk will still record all of the data and make it available for IT staff to analyze, but it goes beyond simple reports and notifications by addressing the issues automatically and actually solving problems itself.

1Desk Becomes More Powerful Each Day

Another key aspect to consider: The more you use 1Desk, the smarter it becomes, and the more automated your event correlation will be. Each time a human worker provides a fix, whether it’s unique or an adjustment to existing automations, 1Desk becomes a better system than it was prior to the incident. As more fixes are added to 1Desk’s knowledge, fewer problems will require manual intervention.

This doesn’t mean 1Desk will completely replace human staff — you’ll still need staffers to fix unique problems and to deliver workarounds to slight deviations of common issues — but you’ll be able to free workers from mundane and repetitive fixes to common problems. They’ll be able to solve problems that require creativity and new ideas, and they’ll be able to proactively hunt for potential security issues that have yet to occur and design solutions ahead of time.

As you consider your event correlation options, don’t let nefarious actors be one step ahead of you. Don’t settle for yesterday’s solutions to solve tomorrow’s problems. Find a solution that learns and improves over time. 1Desk offers an autonomic level of protection, and a whole lot more.


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