The Real Women Behind Amelia: Natasha Kiroska

3 minute read

We spoke with Natasha Kiroska, our Amsterdam-based Solutions Engineer, as part of our Real Women Behind Amelia series in which we profile some of our talented IPsoft colleagues who are helping to write the next chapter of enterprise technology.

Comprehensive Artificial Intelligence (AI) solutions like Amelia allow all kinds of enterprises to redefine their user engagements. Many AI journeys necessarily begin with open questions about how to best implement these solutions for maximum impact. Fortunately, these pioneering companies can lean on the experience of dedicated AI professionals like Amsterdam-based Solutions Engineer Natasha Kiroska.

We spoke with Natasha as part of our Real Women Behind Amelia series in which we profile some of our talented IPsoft colleagues who are helping to write the next chapter of enterprise technology. In this wide-ranging conversation, we cover how she views her role, the challenges of implementing AI for a global user base and overcoming expectations of the general public.

Describe the role of a Solutions Engineer at IPsoft.

Initially I thought this would be purely a development role, but really it’s more about pushing the limits of the product — and not just in a technical or design sense – but really using creativity to build something new.

How would you describe the role of the Amsterdam office within IPsoft?

The Amsterdam office has very unique challenges in that we work with clients who request that users be able to engage with Amelia in a variety of languages, be it German, French, Swedish or Spanish. Right now, for example, I’m working with a client who is requesting that Amelia be fluent in three languages on the same instance.

How many languages do you speak?

I speak Macedonian, English, Serbian, and have basic knowledge of French and Latin.

Have you found that people relate to Conversational AI differently depending on their primary language?

I wouldn’t say language is a huge factor, but I have found differences in openness to AI between various countries and cultures.

How do you explain to friends and family who don’t have a tech background about what you do? How have they reacted?

Artificial Intelligence is still something that most people think of as being really futuristic, but I explain to them that it it’s something that is happening right now and will really change the ways that we work, live and play. I point out that AI will, for example, mean they’ll no longer wait in the queue for customer support and it will fix their problems quickly.

What are some things you are excited to see Amelia do in the future?

I’d like to see Amelia take on more unsupervised Machine Learning functionality.

What from your past experiences prepares you for the role?

I have experience in design and development for Telco microservices — that’s perhaps not a direct match, but it combined design, analytics and technical skills, which turned out to be a good match for my current role.

Why did you decide to come to work at IPsoft? What do you like best about working at IPsoft?

It was a challenging role and very futuristic. I wanted to be part of it. I like that [IPsoft] gives a chance to people to prove themselves, to explore, to be open-minded and to push their limits.

How do you think the industry can get more women in STEM fields in general, and AI in particular?

I think the industry should do what it can to make women feel appreciated and welcomed.

Five Fast Fun Facts

What is your favorite depiction of AI from science fiction?

I loved The Matrix. This was the first movie that introduced me to the potential of AI. I think the reality of AI will be far more beneficial.

Name a technology you’ve recently come in contact with that made you think, “Wow, I’m really living in the future.”  

Interactive movies.

Name a notable real-life scientist/engineer/innovator whose contributions inspired you.

Nikola Tesla.

Name something your co-workers would be surprised to learn about you.

I won a first place award at a physics competition in my city, but I also practiced ballet for eight years.

Your last meal would be?

Tuna salad.


Previous Next

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More