July 1, 2016 • 1 minute read
Watch this video to learn more about how autonomics will revolutionize the future of work.
Thanks to a new wave of automation and artificial intelligence technology, that better future is within our grasp. We at IPsoft see the next generation of IT management revolutionizing the technology market in the same way Uber has disrupted the cab industry. We call it the “Uberization of IT” and the transformation is already underway.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.