The AI-Powered Telco: How Global Telco Providers Are Using Automation to Transform Operations

Learn how global telco providers are preparing their businesses for the future.

AI investments in the telco sector are predicted to reach $36.7 billion annually by 2025. How organizations apply these resources will dramatically alter the way their businesses operate, with immense changes in customer service, employee-facing services, sales and more. Additionally, telco workers will be aided by technologies designed to make their jobs easier, faster and more productive than ever.

In this white paper, we detail how telco providers are employing emerging automation and cognitive AI solutions to improve operations and customer experiences. We provide real-life examples of AI technologies making a difference for today’s premier telcos, and offer a roadmap for you to begin your AI journey and prepare for AI in the upcoming decade.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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