Visionworks Hires Amelia to Enhance Customer Service and Reduce Costs
The leading eye care services provider will utilize Amelia to schedule appointments, provide patient order updates, answer high-volume inbound calls and more.
Top-tier companies turn to Amelia to improve user support, automate critical IT systems, and create exceptional customer experiences. Whether at the beginning of their journey with Amelia or far down the path to success, Amelia's premier customer base reflects the diversity of her skills in a variety of industry roles.
When Amelia teams up with human colleagues, the possibilities are limitless.
91% satisfaction
Amelia is more than a chatbot — she’s a fully engaged Digital Employee™. With her cognitive abilities, she delivers high customer satisfaction levels. More than nine out of 10 consumers at a European bank rated Amelia’s service as good or very good.
4000000 conversations
As the market-leading Conversational AI agent, Amelia easily scales for high-volume contact centers. She averages more than 4 million conversations monthly for a major telecommunications provider.
40000 chats
Amelia is a trusted enterprise-ready platform, with experience at some of the world’s leading brands. She interacts in 40,000 chats per month in German, English and Spanish for a global telecommunications company.
93% resolution rate
Utilizing Amelia as part of a digital-human hybrid workforce results in higher first-touch resolution rates. She accurately handles 93% of requests for an international hospitality company.
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We know Amelia can make a difference in your business — and we're here to help.