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Clients Creating Success with Amelia

Visionworks Transforms Its Customer Experience Operations with Amelia

Gartner Peer Insights

See what Amelia customers are telling Gartner Peer Insights about our platform, innovation and ability to execute on client projects.

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Build a Hybrid Workforce

When Amelia teams up with human colleagues, the possibilities are limitless.

  • 91
    %
    satisfaction

    Amelia is more than a chatbot — she’s a fully engaged Digital Employee™. With her cognitive abilities, she delivers high customer satisfaction levels. More than nine out of 10 consumers at a European bank rated Amelia’s service as good or very good.

  • 4000000

    conversations

    As the market-leading Conversational AI agent, Amelia easily scales for high-volume contact centers. She averages more than 4 million conversations monthly for a major telecommunications provider.

  • 40000

    chats

    Amelia is a trusted enterprise-ready platform, with experience at some of the world’s leading brands. She interacts in 40,000 chats per month in German, English and Spanish for a global telecommunications company.

  • 93
    %
    resolution rate

    Utilizing Amelia as part of a digital-human hybrid workforce results in higher first-touch resolution rates. She accurately handles 93% of requests for an international hospitality company.

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