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Conversational AI

As the market-leading Digital Employee and Conversational AI solution, Amelia delivers the best elements of human interaction – conversation, expression, emotion and understanding – to user experiences every day, driving deeper connections and greater business value.

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The Amelia Integrated Platform

Purpose-built to help companies transform into friction-less digital enterprises utilizing Amelia’s Conversational AI and AIOps, enabled by foundational Orchestration Services. Customers leverage the Amelia competencies best suited for their specific use cases.

How Does Amelia Work?

  • Market-Leading Conversational AI

    With her Conversational AI capabilities, Amelia continuously learns from human interactions to create the most engaging user experiences and generate business value. Watch this video to learn why Amelia is the industry leader.

  • Amelia Digital Employee Builder - Democratizing Conversational AI

    Create your Digital Employee, using an interactive interface, for a specific role. The Digital Employee Builder is built with the business-savvy in mind, so the process requires no software coding experience.

Digital Employee Builder

Powered by Amelia, the Digital Employee Builder enables companies to design custom-made, no-code Conversational AI at scale for a variety of use cases, accelerating deployment speed and time-to-value.

Optimize for Your Use Cases

The Digital Employee Builder is designed for business users with little experience in Conversational AI to quickly develop new use cases. Easily incorporate APIs, RPAs and visual components simply by conversing with Amelia during the design process.

Amelia assists users in building sophisticated and advanced new Digital Employees by offering suggestions and guidance during the creation of new roles and skills.

Don't Build a Bot, Build Conversational AI

Simple chatbots, based on rudimentary decision trees, do not deliver the level of human-like interactions required for enterprise-wide use. Our Digital Employee Builder is powered by Amelia, a proven enterprise platform, allowing users to benefit from all of her advanced capabilities, including context switching, multi-intent recognition, interruptions, digressions and more.

Best of all: None of these features require any development resources.

Gain Knowledge with Experience

The analytics capabilities in our solution drive improvements in intent recognition, abandonment and escalation rates.

Based on this information, the Digital Employee Builder will make recommendations and suggestions to improve the user experience, as well as the processes the Digital Employee follows to resolve issues.

Deliver Instant and Lasting Business Benefits

With the Digital Employee Builder, powered by Amelia, your business accelerates time-to-value due to the simple, no-code onboarding of Conversational AI agents.

On the back-end, reducing deployment time requirements dramatically lowers the operating costs associated with your Digital Employee. On the front-end, you’ll benefit from improved customer satisfaction and retention.

Read the Whitepaper

Amelia's Brain

Amelia's brain uses episodic memory, process memory, intent recognition and emotional intelligence to respond to complex queries, process transactions and deliver personalized customer service. It's why she's the industry's Most Human AI™.

Semantic Memory

Amelia stores facts, concepts, and the associations between them in her semantic memory. From standard operating procedures (SOPs) to policy documents, she can be trained to apply them to conversations.

Concepts and ideas in the human brain are semantically linked, so that thinking about or firing one set of neurons in your head primes other related ones, making them more likely to fire in the future. This allows localized querying in the human brain as opposed to typical search-based algorithms which traverse the entire data set before trying to compute an answer. Amelia can be trained to emulate that capability in order to retrieve information across a wider and more complex set of knowledge.

Episodic Memory

Amelia remembers every interaction, and can use that information to deliver faster and more informed results in future interactions.

In humans, semantic memory activates the frontal and temporal cortexes, while episodic memory activity is mostly concentrated in the hippocampus. Similarly, Amelia's episodic memory gives her cognition of various experiences and events in time, in a sequenced autobiographical form. Meanwhile, her semantic memory gives her a structured record of facts, meanings, concepts and knowledge about a client's world and circumstances. The combination of the two allows Amelia to hold a wholly natural conversation that is not restricted to following set or predetermined structures.

Process Memory

Amelia can dynamically navigate business process flows without having to follow a step-by-step process to achieve a desired outcome. This allows her to jump from one process to another, if a conversation requires her to do so, within the same interaction or conversation.

Amelia also learns on the job by observing interactions between her human coworkers and customers, and independently builds her own process maps of what's occurred. She then stores and applies that knowledge to determine how to resolve similar situations in the future on her own. This ability to observe, understand and automatically apply this knowledge, combined with the machine speed at which she learns, allows her to quickly become an expert in any field, industry or role.

Affective Memory

Amelia uses the state of the art affective computing and sentiment analysis techniques to computationally model user's emotion, mood, and personality.

Some AI platforms are programmed to detect keywords, record transactions, and/or analyze complex data. That simply means they’re smart or have some level of intelligence. But if the ultimate goal is to leverage AI to conduct business in the most human-way possible, then Amelia's emotional intelligence, enabled by affective memory, is a critical factor. It’s not just about reading what users say, but why and how they said it. She is then trained to respond and perform tasks based on this knowledge, allowing for more human and personalized end user interactions.

  • Amelia Speaks Multiple Languages

    Amelia is fluent in 10 languages and can be trained to speak more than 100 languages. This capability makes her ideal for any regional or global company that serves a broad and diverse client base.

  • Amelia Learns Your Business Logic

    Before Amelia ever speaks to a customer, we use the Business Process Model and Notation 2.0 specification to model a company’s business processes and ensure that Amelia does exactly what the company wants her to do in any given customer-facing situation.

  • Contextual Understanding

    Amelia is aware of the full context of every conversation so she can adapt her social tone and actions accordingly. She selects the most appropriate of her multiple knowledge engines at every step of the conversation in order to keep dialogue fluid and help customers reach their goals faster.

The Intelligent Contact Center Download Our White Paper

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an enterprise adopting a strategy for what we call the Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line of resolution and support for customers, and to augment human employees through AI and automation in the back-end for more effective resolution from call center agents.

Learn the benefits of this hybrid Conversational AI-IVR approach and why IVRs, as currently deployed, simply will not cut it in today’s hyper-paced digital landscape.

Read the White Paper

Connect With an Amelia Expert

Are you ready to use Conversational AI and digital agents to lower costs, improve productivity and grow your business? Contact us today.

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