What Is Amelia Conversational AI?
Our enterprise Conversational AI platform offers cutting-edge technology backed by years of innovation and proven experience to drive positive customer outcomes.
Say Goodbye to Bots, and Hello to Conversational AI
Simple chatbots, based on rudimentary decision trees, do not deliver the level of intelligent conversations required for enterprise use.
In contrast, our Conversational AI platform has advanced natural language understanding, multi-intent recognition and extensive integration capabilities to provide customers and employees with immediate and personalized resolutions across all service channels.
Take Advantage of Self-Learning
Our Conversational AI platform learns from every interaction and from observing how human employees handle escalations, helping our enterprise clients to continuously improve their customer and employee experiences.
In addition, our platform leverages its analytics capabilities to make suggestions based on real interactions and business processes, driving improvements in intent recognition, abandonment and escalation rates.
Leverage Built-In Intelligence
Unlike chatbots and other digital agent solutions, our Conversational AI platform is equipped with built-in intelligence, including contextual understanding of common industry-specific requests and conversational dialog acts like "hold on a minute."
Our platform's out-of-the-box intelligence drastically reduces the development stage of successful deployments, allowing businesses to accelerate their time-to-value.
Design with No Code
Our platform's no-code Digital Employee Builder capability is designed to help business users with limited technical experience create new Digital Employees. Business users can ask Amelia, the Conversational AI agent, for suggestions and guidance with creating new roles and skills, and with incorporating APIs, RPAs and visual components.
With our Digital Employee Builder, subject matter experts can leverage their 'boots-on-the-ground' perspective to build use cases that address their organization's most critical needs.
A Beginner's Guide to Conversational AI
Crossing the bridge between chatbots and real Conversational AI requires, at the very least, a fuller understanding of how the technology works and its potential business value.
True Conversational AI is far more versatile than rudimentary chatbots that have been available in the market for years. In this white paper, A Beginner's Guide to Conversational AI, we provide points of consideration for companies pursuing a near- or long-term technology strategy that includes the use of Conversational AI.
Our Conversational AI Differentiators
Speaks Your Language
Our Conversational AI platform can be trained to speak more than 100 languages via voice and chat to create positive experiences for every customer.
Learns Your Business Logic
We use the Business Process Model and Notation 2.0 specification to model our enterprise clients' business processes, ensuring that our platform never strays off course.
During live conversations, our platform uses its appropriate knowledge engines to keep dialogue fluid and help customers reach their goals faster.
Client Success Stories
Leading enterprises across various industries have deployed our Conversational AI platform to transform customer and employee experiences.
Resorts World Las Vegas
Resorts World Las Vegas hired Amelia, renamed RED, as the resort's digital concierge. RED provides a variety of services for resort guests and employees, including check-in and check-out, dinner reservations, booking time off and more.
RED is trained to resolve more than 1,000 Frequently Asked Questions.
RED successfully handled more than 38,000 conversations in one month.
Visionworks deployed Amelia as its virtual specialist for customer service and engagement, interacting with users to schedule/confirm eye appointments, conduct follow-ups, and initiate patient outreach via phone, mobile and text.
Amelia now handles all inbound calls for two-thirds of Visionworks’ retail stores, or approx. 22,500 calls per day.
Via voice and text, Amelia schedules 1,000 eye exams daily.
The global sports company utilizes Amelia digital agents to improve customer experiences.
Aveanna, one of the largest Pediatric and Adult Home Health providers, deploys Amelia to manage administrative tasks and enhance productivity for 27,000 nurses.
Bankia hired Amelia, renamed Bianka, for IT support and customer-facing services. Bianka recently surpassed 1 million total conversations.
Sterling National Bank
For Sterling National Bank (now Webster Bank), Amelia, renamed "Skye," provides customers with real-time information and updates on account balances, transactions, debit card charges and declined transactions, creating better customer experiences.
Telefónica deployed Amelia as a real-time live customer service rep, handling 100% of all call volume.
Toyota Financial Services España
Amelia provides financial contract management support for the Spanish subsidiary of the global auto financing company.
Recognized for Industry Leadership
Amelia is consistently recognized by third-party analyst firms for industry leadership in Conversational AI, vertical expertise and innovation. Don't take our word for it — review our analyst recognitions from the past several years.