IPcenter was deployed at a credit card company to support low-level incidents that were common and time-consuming for their IT employees.
A well-known credit card company was having trouble keeping up with high-volume, low-level incidents entering their IT department and it placed a significant productivity strain on their entire IT operation. IPcenter managed to step in and automate all of the organization’s L1 incidents—thereby placing valuable time back into the hands of skilled IT labor so they can take on more complex issues. Learn more about the automation solution provided by clicking on the link below.
Case Study - Credit Card Company