The Essential Guide to Digital Employees

A series of informative deep-dive sessions on the critical elements to build, deploy and maintain sophisticated and scalable conversational virtual agents for the enterprise.

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The Essential Guide to Digital Employees

About this Episode

In the second installment of our episode on intent recognition, we examine the specifics required for training and assessing Digital Employees. For example: How do you know that the intent recognition for which you’re training is any good? How do you know if you’re on the right or wrong track? To understand the answers to these questions, you need a validation data set detailing how you expect users to express various in-scope intents and how users may express out-of-scope intents. Watch these videos to learn more about this complex process and how you can build the best possible Digital Employees for your business case.

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