2021 Preparing for HyperAutomation to Accelerate Business Value

Companies across Australia and New Zealand, along with their global counterparts, have radically transformed due to COVID-19.

More people are working from home, and more business and commerce is occurring through digital channels than ever before. Many companies have taken critical steps to survive and optimise. So what comes next?

After this period of necessary adjustment, companies must look ahead for ways to thrive under radically new social and business circumstances. Offshoring IT support and customer service, for example, is now a less attractive option, given the pandemic’s impact in traditional offshoring locations. Bringing that capability back onshore can lead to reskilling employees to enable digital services, but it also can bring resource and cost challenges. What’s more, businesses must continue to expand digital services to differentiate their brands and remain competitive, as those services will remain preferred channels for customers and employees for the foreseeable future.

Moving into 2021, HyperAutomation, which integrates and automates enterprise systems end-to-end, and Conversational AI agents, with their ability to deliver personalised services, hold the key to addressing these business challenges. Many global brands, including ones in the region, have already taken advantage of these technologies to further optimise their businesses for revenue growth and expansion.

Watch our recent webinar as we explore how HyperAutomation and Conversational AI should be strategic imperatives to create business value in 2021. We review overall market trends, best practices from our client base, and insights into how to harness the full power of these technologies.

Featuring our esteemed presenters:

  • Chetan Dube, Founder and CEO — Amelia
  • Amberjit Endow, Lead Partner, Robotics and Intelligent Automation — Deloitte APAC
  • Stacey Tomasoni, Managing Director — Datacom Connect A/NZ
  • Moderated by Jonathan Crane, COO — Amelia

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More