AI-Infused Customer Experiences Presented by EXL and Amelia

Learn how Conversational AI solutions can deliver multiple benefits.

Today’s empowered customers engage at their convenience with companies across multiple channels. They can do a mobile search, engage with a live agent, resolve issues through self-service (chatbots), collaborate with peers on social media platforms and make purchases on digital portals. Companies, in turn, are evolving to deliver contextual, intuitive and experiential engagement to customers across various touch points.

Furthermore, with the global pandemic, delivering a seamless customer experience has become even more critical. With people staying at home, maintaining personalized human-to-human interactions between businesses and their customers across channels is exceedingly difficult. Run-of-the-mill scripted chatbots simply do not provide the level of personalized and intelligent service required.

Conversational AI enables companies to deliver more personalized customer experiences. Such technology provides more than simple “if-then” logic in customer interactions; it incorporates Natural Language Processing (NLP) to make human-to-machine conversations more humane. The result? Superior experiences, better outcomes and lower costs, along with the ability to free up your best resources to become more productive than ever before.

EXL, a leading Analytics and Operations Management company, in partnership with Amelia, home of industry-leading Conversational AI agents, is helping clients realize higher ROI and improved CX through scalable and fail-proof methodologies. We use our combined strengths of domain expertise and technology talents to develop innovative solutions for this emerging market trend.

By working together, EXL and Amelia enable clients to tap the business value of AI and analytics, remove unnecessary barriers to adoption, and spearhead the democratization of Conversational AI throughout various vertical industries. Watch this joint webinar to explore:

  • How CX will change with AI, and how Conversational AI will make CX more contextual.
  • How the EXL-Amelia joint partnership will enable Conversational AI solutions at scale.
  • How Conversational AI-led CX can be deployed across industries to build resiliency and solve customer problems.

Our premier presenters: 

  • Ankor Rai, Chief Digital Officer, EXL
  • Chetan Dube, Founder and CEO, Amelia

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More