Amelia Customer Community Amelia V5.6 Enhancements

Join us at our next ACC session where we will be joined by our Global Director of AI Solutions Joshua Schechter.

Amelia V5.6 introduces several innovations and enhancements requested by key customers and partners. Besides the next generation of the Digital Employee Builder, which allows designers to upload multiple transcripts, there are also enhancements for the Sentient Dashboard, AgentView, ontology-based Intent Recognition, the Bot-Network which allows the management of third-party Conversational AI platforms, and more.

Join us at our next ACC session where we will be joined by our Global Director of AI Solutions Joshua Schechter, who will provide an overview and demonstration. As always, we will be providing information on other updates and sneak-peaks, as well as taking questions from our live audience.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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