Amelia Orchestration: Creating End-to-End Value With Conversational AI & Autonomics

Learn how Intelligent Automation transforms business operations and makes them more efficient whilst limiting costly overheads.

How can orchestration benefit your business? In this webinar, we will explore the business benefits of leveraging an integrated platform — which brings together a cognitive front-end, autonomic back-end and middleware orchestration – to enhance customer experiences, enable scale and make better use of the human resources in a hybrid workforce.

Siloed antiquated automation products, dysfunctional chatbots and disparate automation tools can lead to poor user experiences. Collectively, they also hamper growth, prevent scale and deny companies the benefits of an end-to-end and modern intelligent automation tech stack. Furthermore, a lack of intelligent end-to-end automation prevents the effective use of human resources and limits the full capacity of a hybrid workforce.

Amelia Orchestration Services is an integrated powerhouse of intelligent automation, providing vital functionality and capabilities for Amelia's Conversational AI and AIOps solutions. Amelia Orchestration seamlessly brings together human-to-human, human-to-machine and machine-to-machine interactions in one place. Amelia Orchestration’s functionality serves as a central automation platform for enterprises, catering for all their automation needs in IT, service desk, contact center and other key business service areas.

Join us on 28th February at 10am GMT as we explore and share the key business benefits of Amelia Orchestration Services.

Key Takeaways:

  • Learn about extraordinary customer journeys with Amelia Orchestration Services
  • Discover why Amelia is a critical part of any company’s automation strategy
  • How to Engage, Integrate, Orchestrate and Automate
  • How to aggregate antiquated and dysfunctional tools with Amelia
  • Discuss how to implement Amelia and get company-wide buy-in
  • Hear actionable insights from technology experts


Amit Kumar

Amit is an experienced Transformation Leader with broad industry and implementation experience. Amit works as a trusted client Advisor and helps them in formulating and implementing their digital strategy. His unique combination of IT, Transition and people skills has positioned him to lead the AIOps practice working with large clients for Digital Transformation. Leveraging his background in IT, Solutions and Architecture coupled with strong implementations and transformation methodology, Amit brings a solid understanding of program management, ITIL processes, planning and forecasting. He has deep experience managing systems implementations and change in complex environments, and the ability to manage and align multiple stakeholders towards common goals. Amit has also won multiple accolades and awards from the fortune 100 clients.

Henrik Eriksson

Henrik Eriksson, Technical Director Amelia EMEA, has worked in the IT industry since 1990, covering Service Operations, Transition, Architecture and Design at one of the largest Nordic finance institutions, working as architect for some of the largest IT software vendors and now for the last 13 years being an integral part of building Amelia in the Nordics and European region. Henrik has a strong focus in aligning business and technology, especially in the area of cognitive Conversational AI and Orchestration solutions.

What It Takes To Build Extraordinary Customer Experiences

Customer service needs to deliver truly extraordinary experiences, ones that make users feel valued, understood, and loyal to your brand.

Read this white paper to explore what elements are necessary to create extraordinary experiences, and the mission, mindset and technology that are required.

Learn More