Building Conversational AI Harnessing a Flexible Approach for a Digital Workforce

Learn How Conversational AI Benefits the Enterprise

Conversational AI platforms are being rapidly incorporated into enterprise environments. Rising demand for digital services has accelerated with the COVID-19 pandemic, as well as subsequent shifts from work to home settings for many employees. What’s more, Conversational AI can enable much higher-value functions in IT support, user/customer service and employee services compared to ordinary chatbots.

To handle today’s ongoing business challenges and future disruptions, enterprises need to invest in a Digital Workforce that can harness digital capabilities, including Conversational AI, to drive superior employee experiences, improve efficiencies and offer rich customer/end-user experiences. These capabilities must be aimed at enabling varied use cases within a range of vertical industries. However, many enterprises find themselves ill-equipped to enable a Digital Workforce in this manner due to a lack of necessary technologies and deployment expertise.

We’ll look at these trends in the next installment of our webinar series. Come learn how Bankia, a major Spanish bank looking to expand its digital prowess, opted to tackle three very different use cases within the same Conversational AI platform. We’ll review why our partner Everest Group views versatility as important for the future of Conversational AI. Finally, we’ll also review how AI itself, with the assistance of experts, is learning to build Conversational AI agents that can empower the Digital Workforce like never before.

Presenters include:

  • Luis De Mena, CIO - Digital Channels, Bankia
  • Anil Vijayan, Vice President, Everest Group
  • Jonathan Crane, Chief Commercial Officer

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More