Embrace the Digital-Human Hybrid Workforce

Join us at The Savoy as we explore how digital agents help organisations navigate labour challenges and enable sustainable growth.

Organisations today face strong headwinds brought on by shrinking markets, labour shortages and soaring inflation. These challenges have left employees fatigued, under stress and burned out, putting a strain on overall productivity. Now more than ever, organisations must invest in solutions that offload time-consuming and repetitive tasks from human employees to ensure near- and long-term business growth.

Digital agents from Amelia, the trusted leader in Enterprise AI, deliver 24/7/365 customer and employee support through multiple service channels. By leveraging Amelia’s extensive integration framework and natural language capabilities, companies can deliver scalable, consistent and personalised front-office support that increases customer satisfaction, empowers human employees and improves operational efficiency.

Key Takeaways:

  • How digital agents augment the workforce
  • Best practices for creating a digital-human hybrid workforce
  • The near- and long-term benefits of deploying digital agents


Jonathan Crane

Jonathan Crane has been a communications industry leader for more than 35 years. Jonathan has held numerous executive positions in corporations such as ROLM, Savvis, Lightstream, Marcam Solutions and MCI. He was one of the key architects of the early success of MCI, and was brought back to lead the troubled WorldCom out of bankruptcy. As the Chief Strategy Officer, he orchestrated the acquisitions of key strategic assets. Most recently, Jonathan was the Chairman of the Board and President of Savvis.

Karine Brunet

Karine Brunet, COO, CIS, has a demonstrable track record in business development and in managing outsourced services on a global scale. She has delivered results thanks to clear strategic thinking combined with leadership and team-building skills. Some of her key focus areas include handling complex business development and negotiation, change management and leadership, results driven with breakthrough thinking, and ability to collaborate and leverage relationships. Six years ago, Karine witnessed a demo of Amelia during a tradeshow in Scandinavia and was astounded by the capabilities of the platform. Then in 2020, Karine spearheaded Capgemini’s deployment of Amelia as an IT Service Desk agent, renamed CHIP, which is now a part of Capgemini’s technology operations service offerings. Listen to the story here.

Location Address

The Savoy London
London WC2R 0EZ
United Kingdom

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More