Forrester Technology & Innovation North America

Attendees of this year's Forrester Technology & Innovation conference got a sneak peek at the upcoming release of Amelia's industry-leading Conversational AI platform.

 Amelia at Forrester Technology & Innovation in Austin, TX

Begins
September 10, 2023, 2:00pm CDT

Ends
September 12, 2023, 7:30pm CDT

We were proud to be a Gold Sponsor for Forrester Technology & Innovation North America 2023, which took place from September 10th-12th in-person at the JW Marriott Austin, as well as virtually.

During the event, Amelia President Lanham Napier and Chief Product Officer Brandon Nott led a case study session:

  • How can I help you? Putting digital agents and Conversational AI at the heart of customer service strategy, the insights gained along the way, and a look at the Generative AI future. This case study session explored the revolutionary development and deployment experiences of one organization's journey with Amelia.

If you missed us at Forrester Technology & Innovation, we'd welcome the opportunity to continue the conversation. Please contact us today to get in touch.

Presenters

Lanham Napier

Lanham Napier joined Amelia as President as part of a strategic partnership between Amelia and BuildGroup. Prior to co-founding BuildGroup, Lanham grew Rackspace into a managed hosting global leader as the company’s CEO, earning him the recognition by Forbes as one of America’s Most Powerful CEOs 40 and under.

Brandon Nott

Brandon Nott, Chief Product Officer at Amelia, takes a customer-centric approach to product development with a focus on business outcomes and great user experiences. As an award-winning technologist, Brandon has played key roles in global growth business and emerging technologies with companies like the Bluetooth SIG and UiPath.

Location Address

JW Marriott Austin
110 E 2nd St
Austin, Texas 78701
United States

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More