How to Succeed in the New Era of CX with Conversational AI

February 21, 2023, 12:00pm GMT

London, United Kingdom

Outdated FAQ chatbots and menu-based call centre solutions were designed for speed over quality, leading to frustrating user experiences and poor customer satisfaction scores. Today’s consumers demand, and deserve, not simply better but Extraordinary Customer Experiences.

Digital agents powered by Conversational AI provide the high-quality experiences that customers expect. Unlike antiquated predecessors, Conversational AI is purpose-built to deliver superior service at scale for even the largest call centres. Customer experience is a top priority for today's enterprises to differentiate and grow, and deploying digital agents should be a central part of any company's strategic outlook.

All of which begs the question: What exactly are the practical business benefits of Conversational AI, and how can companies ensure a successful deployment? Join us for an executive roundtable lunch at The Ned on Tuesday, February 21st at 12:00 pm to explore the answers to these questions and more.

Key Takeaways:

  • Learn about extraordinary customer journeys with Conversational AI.
  • Discover why Conversational AI is a critical part of a company's architecture.
  • Explore the competitive advantages of Conversational AI and digital agents.
  • Hear actionable insights from technology experts.
  • Discuss how to implement Conversational AI and get company-wide buy-in.

We hope you can join us for How to Succeed in the New Era of CX with Conversational AI! Please fill out the form below to register for the roundtable lunch event.

Presenters

Dr. Maria Aretoulaki

Dr. Maria has 30 years’ experience in NLP, NLU, Speech Recognition (ASR) and Machine Learning (ML), and was an early adopter of Neural Networks (back in 1993). She has 25+ years as a VUI Designer, CUI Designer, Conversation Designer and Conversational Experience Architect, and 14 years in Academia (Computational Linguistics / Language Engineering). She is currently employed at GlobalLogic UK and I (a HITACHI Group company) and heads the design-led and data-driven Voice and Conversational AI (VOCAI) Practice. She helps clients specify, design, build, deploy and improve digital assistants, voicebots and chatbots for Enterprise and Government Digital Transformation (DX) and Total Experience (TX).

Johan Toll

Johan’s life ambition is to evangelise and create Conversational AI systems that liberate talent and imagination for the efficient management of businesses in the 21st century. Before joining Amelia, Johan was a customer of Amelia, pioneering the robotic transformation within Europe's Management Service Providers. With a career spanning more than 30 years, Johan's previous work experiences include both CIO, CTO, Management Consultant and technology evangelism roles for leading international organisations and establishing support organisations in high-tech companies as a speciality.

Location Address

The Ned
27 Poultry
London EC2R 8AJ
United Kingdom

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

Learn More