A private, virtual community of contact center executives sharing real cocktails and practical experiences in a digital-first world.
Contact centers are in the midst of a fundamental shift that represents an opportunity and challenge for the executives that lead them. The rise of the digital worker and multi-channel/channel-less engagement is radically changing the nature of contact center operations and optimization. In this inaugural session, we will explore this changing dynamic, its implications for contact center executives, and how you and your peers are responding.
Hosted by industry analyst, author, and speaker Charles Araujo, Tech. Talk. Drink. is an interactive, safe, and private dialogue among industry executives — helped along with a special cocktail each month! As a member of this private community of contact center executives (including leaders of customer-facing, internal, and IT contact centers), you’ll have an opportunity to come together to share a cocktail, swap stories, network, and learn from each other — all without leaving your home or office.
Our inaugural session will lay the groundwork for our future conversations — so you don’t want to miss it! Register by August 31st to ensure you get your cocktail kit in time!