What’s Next in AI-Powered Digital Transformation

Watch our final hybrid seminar of the year to learn how Conversational AI and Intelligent Automation are critical to transform your business.

For many enterprises, enabling Digital Transformation is a perennial goal, a desire to leverage the latest technologies to make their businesses more agile, efficient and profitable. The challenge for business leaders, however, is translating the concept of Digital Transformation into reality — what it looks like, what it takes to make it happen and how to measure success.

Despite this challenge, it’s clear that companies must pursue AI-Powered Digital Transformation, and view it as imperative for creating a Zero-Latency enterprise, and for securing their future profits and competitiveness. It’s no longer about transforming a singular part of the business, or even one solitary IT system. The goals need to be more audacious — with the transformation of business models, customer experiences, innovation cycles and customer service front and center. And that takes more than just upgrading current software platforms and labelling such efforts as “transformation.”

Thankfully, today’s enterprises pursuing true transformation have an advantage that was unavailable to companies just a few short years ago: a growing proliferation of Conversational AI, automation and orchestration platforms that can play a critical role in enhancing operations and business processes. Charting a path toward AI-Powered Digital Transformation requires an urgent combination of tactical and strategic thinking, a keen awareness of available technologies, and an alertness of how AI will impact the Future of Work.

In this hybrid seminar, Everest Group Founder and CEO Peter Bendor-Samuel and Amelia Founder and CEO Chetan Dube discussed:

  • The current state of AI-Driven Digital Transformation among large enterprises across industries.
  • The types of Conversational AI, automation and orchestration technologies that are critical to create the Zero-Latency enterprise and AI-Powered customer experiences.
  • How companies can plot their Digital Transformation paths with these technologies, and measure success.


Peter Bendor-Samuel

Peter Bendor-Samuel founded Everest Group in 1991 with the vision to assist the then nascent outsourcing and global services industry to evolve more powerful and effective mechanisms to create and capture value. Over the past 25-plus years, he has led Everest Group to be on the frontier of the global services industry, ensuring that the firm is constantly at the intersection of how leading firms take advantage of disruptive technologies, innovative service vehicles, and game-changing talent models. In recent years, this has included helping enterprises and service providers to effectively leverage next generation IT solutions, strategically transforming their business services, and helping them understand how best to evolve their services to meet changing internal and external customer needs.

Chetan Dube

Chetan Dube has served as the President and CEO of Amelia since its inception in 1998. During his tenure, he has led the company to create a radical shift in the way IT is managed. Chetan is a mathematician and prior to joining Amelia, he served as an Assistant Professor at New York University. Chetan is a widely recognized speaker on autonomics, cognitive computing and the future impact of a digital workforce. He serves on the board of numerous IT-related institutions. In 2017, he was listed as one of the Nine Greatest AI minds in the world to keep an eye on by Forbes. He is also a distinguished member of the Forbes Technology Council.

The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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