Watch the first session of What's Next, our new hybrid seminar series, exploring the latest developments in Conversational AI, Intelligent Automation, and process orchestration.
“Business-as-usual” is not coming back. Companies continue to reinvent themselves due to the ongoing effects of the pandemic — in part by taking advantage of the latest advances in Conversational AI and Intelligent Automation.
Now more than ever, companies must be hyper-flexible and nimble, constantly readjusting how they serve their customers, employees and partners — all with an eye toward positioning their businesses for growth and prosperity. However, how do they prepare and capitalize on these ongoing changes, and what new developments in AI-related technology will have the most impact as companies pursue their goals?
What’s Next, an exclusive hybrid seminar series sponsored by Amelia, provides insight into these areas and more, focusing on what companies can expect in the coming months for Conversational AI, Intelligent Automation, process orchestration and the market-at-large.
Our first session, What’s Next in Conversational AI, features Chetan Dube, Founder and CEO of Amelia, and Anthony Bradley, Group Vice President in Gartner’s Technology and Service Provider research practice.
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Chetan Dube has served as the President and CEO of Amelia since its inception in 1998. During his tenure, he has led the company to create a radical shift in the way IT is managed. Chetan is a mathematician and prior to joining Amelia, he served as an Assistant Professor at New York University. Chetan is a widely recognized speaker on autonomics, cognitive computing and the future impact of a digital workforce. He serves on the board of numerous IT-related institutions. In 2017, he was listed as one of the Nine Greatest AI minds in the world to keep an eye on by Forbes. He is also a distinguished member of the Forbes Technology Council.
Anthony Bradley is a Group Vice President in Gartner's Technology and Service Provider research practice. In this role Mr. Bradley leads global teams of analysts who research the emerging technologies and trends that are changing today's world and shaping the future. The overarching goal is to better the world by accelerating information technology innovation and its positive impact on business and society. In this pursuit, Mr. Bradley's group strives to provide technology product leaders (Tech CEOs, General Managers, Chief Product Officers, Product Managers and Product Marketers) with unique, high-value research and indispensable advice on leveraging emerging technologies and trends to create and deliver highly successful products and services. Information technology now impacts pretty much every business function in all companies, all industries, and all geographies. Technology providers are critical to the technology and business innovation that will define the world of tomorrow. Innovation depends on technology providers. By helping them, we help the world. Before assuming this role, Mr. Bradley spent three years building a research organization for Gartner's Digital Markets business and six years leading teams of analysts covering Enterprise Architecture, Program and Portfolio Management, Business Process Management, Sourcing, and Procurement. Prior to joining Gartner, Mr. Bradley was the co-founder, CTO and CPO of a Silicon Valley tech startup, a Senior Vice President with Meta Group, an Emerging Technologies consultant with Booz Allen and the Head of Information Technology for the United States Marine Corps Recruiting Command.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.