In our inaugural 2022 hybrid seminar, our presenters discuss essential trends, goals and considerations for these experiences, and what this new frontier in end-user support means for businesses.
In the post-pandemic world, businesses win, lose or face irrelevancy based on their ability to create extraordinary customer experiences through digital channels.
What characterizes such experiences is clearly influenced and defined by an individual customer's subjective wants and needs. However, extraordinary, digitally-enabled experiences do share some critical traits, regardless of the circumstances. They are undoubtedly memorable; are recorded and resolved with urgency; always exceed expectations; are delivered with human-like levels of care and concern; and engender feelings of satisfaction, trust and loyalty toward the businesses that provide such experiences.
Creating those end-user experiences (either for external customer support or internal employee services) requires companies to look at technologies that possess human-equivalent conversation skills, superhuman speed, repeatable scale, and an ability to quickly learn and improve over time to accommodate change. To that end, organizations need to plan and invest in platforms that utilize advanced Conversational AI, no-code Intelligent Design and innovative Inductive Learning for the rapid self-creation of digital virtual agents — essentially "AI building AI," with almost no human involvement. Once deployed, these user-facing agents will form the bedrock upon which extraordinary experiences can be built, regardless of industry.
In our inaugural 2022 hybrid seminar, What's Next in Extraordinary Customer Experiences, Accenture Senior Managing Director John Bolze, Everest Group Founder and CEO Peter Bendor-Samuel, and Amelia Founder and CEO Chetan Dube discuss:
- The essential goals and considerations for creating extraordinary customer experiences.
- What this new frontier in end-user support means for business.
- Some of the new technologies making these experiences possible.