What’s Next in Intelligent Automation

The second session of the What’s Next hybrid seminar series, sponsored by Amelia, explores the latest in Conversational AI, Intelligent Automation and orchestration.

For many enterprises, Intelligent Automation investments have been piecemeal, ad-hoc and narrowly focused, often resulting in disparate automations that fail to deliver expected IT and business value. Some companies have implemented automation teams, selecting tools from a limited pool of offerings that still require some employee intervention, and lack essential process orchestration. This creates levels of human latency that prevent Intelligent Automation from reaching its full potential, and freeze efforts to deliver innovation for IT systems and business processes.

However, Intelligent Automation platform choices are expanding, and companies need to be strategic in leveraging automation for future needs. Rather than implementing point automation solutions, enterprises must have a holistic approach, taking advantage of new analytics, process orchestration and Conversational AI technologies that can produce greater value and remove any human-generated latency. This strategy also provides more time and capital for the kinds of innovation required for companies to succeed.

Watch this seminar with our featured speakers, Forrester Vice President and Principal Analyst Craig Le Clair and Amelia CEO Chetan Dube, for What’s Next in Intelligent Automation to learn how companies can:

  • Plan a holistic Intelligent Process Orchestration strategy
  • Make the best Intelligent Automation and orchestration investment decisions
  • Leverage Intelligent Automation and orchestration for innovation and business value

Listen to the seminar replay today!

Presenters

Craig Le Clair

Craig Le Clair, our featured speaker, is Vice President and Principal Analyst at Forrester. Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in automation, AI, and the future of work. His technology coverage areas include robotic process automation, AI solutions in financial services, and the potential workforce disruption due to these technologies. His 2019 book, Invisible Robots in the Quiet of the Night, has been met with wide acclaim. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, New York Times, USA Today, Forbes, and many other publications and media outlets. Dynamic case management, electronic signature, and customer communications management round out his coverage.

Chetan Dube

Chetan Dube has served as the President and CEO of Amelia since its inception in 1998. During his tenure, he has led the company to create a radical shift in the way IT is managed. Chetan is a mathematician and prior to joining Amelia, he served as an Assistant Professor at New York University. Chetan is a widely recognized speaker on autonomics, cognitive computing and the future impact of a digital workforce. He serves on the board of numerous IT-related institutions. In 2017, he was listed as one of the Nine Greatest AI minds in the world to keep an eye on by Forbes. He is also a distinguished member of the Forbes Technology Council.

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The Intelligent Contact Center

Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.

In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.

Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.

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