Let’s Take the Journey Together
If you want to deploy Amelia's solutions in your business, but don't know how to proceed, learn from these use cases based on real-world experiences from our customers. Scroll through the suggested steps and use them as a guide for planning your own Amelia project.
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Create Extraordinary Customer Experiences
Your company is experiencing a massive increase in volume and demand in your call center from the pandemic. Your current customer support structure is inadequate to handle the demand, causing long call center wait times, abandoned calls, and most critically, customer satisfaction is nosediving.
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Improve Employee Services for Enhanced Productivity
Your company's employees are frustrated with your inadequate IT and HR support systems, resulting in lower overall productivity. Staff can’t keep up with the queue of support tickets, meaning employees wait too long to have issues resolved. Current systems also are too difficult to use and disconnected.
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Unify Your Company's Systems to Enable Growth
Your company has acquired others, creating a set of ad-hoc integrations between operational, IT and customer systems. This leads to disjointed, confusing and inefficient experiences for customers and employees alike. Your business needs to securely unite and optimize all systems to improve these experiences and enable future growth.
Customer Stories Visit our Clients site to learn how they've created extraordinary customer experiences.
The Amelia Integrated Platform
Whatever your use case, however you start your project, and whatever path you take to make it a reality, the Amelia Integrated Platform is built to help companies transform into friction-less digital enterprises utilizing Amelia’s Conversational AI and AIOps, enabled by foundational Orchestration Services.
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Conversational AI
The market-leading Digital Employee currently at work at companies around the world.
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AIOps
An ITIL-compliant, end-to-end intelligent automation and management platform for IT Operations.
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Orchestration Services
Intelligent automation embedded with strategic orchestration, connecting front-end Conversational AI capabilities with back-end AIOps.