Let’s Take the Journey Together
If you want to go Digital First and deploy Amelia for extraordinary experiences, but don’t know how to proceed, learn from these use cases based on real-world customer examples. Scroll through the suggested steps as a guide for your own Amelia project.
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Create Extraordinary Customer Experiences
Your company is experiencing a massive increase in call center volume. Your current customer support structure relies on human call center agents, and struggles to keep up with demand, causing long call center wait times, abandoned calls, and most critically, plummeting customer satisfaction.
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Improve Employee Services for Enhanced Productivity
Your employees are frustrated with your company’s inadequate IT and HR systems, and productivity is down. Human staff can’t keep up with support ticket queues, meaning employees wait too long to have issues resolved. Current systems also are difficult to use and disconnected.
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Deliver Seamless Support Through Digital Channels
Your company deployed a chatbot to provide web-based support during the pandemic, but the technology isn't getting the job done. Your chatbot frustrates users and most end up abandoning conversations. You want a multi-channel approach that can reach users anytime and anywhere.
Customer Stories Visit our Clients site to learn how they've created extraordinary customer experiences.
Customer Stories Visit our Clients site for more insight on how to improve employee experiences.
Customer Stories Visit our Clients site to learn how Amelia can be deployed across digital channels.
The Amelia Integrated Platform
Whatever your use case, and whatever path you take, the Amelia Integrated Platform is built to help companies enable a Digital First approach utilizing Amelia’s Conversational AI and AIOps, with foundational Orchestration Services.
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Conversational AI
The market-leading Digital Employee currently at work at companies around the world.
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AIOps
An ITIL-compliant, end-to-end intelligent automation and management platform for IT Operations.
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Orchestration Services
Intelligent automation embedded with strategic orchestration, connecting front-end Conversational AI capabilities with back-end AIOps.