An AI system's ability to detect, interpret, process, store and remember human affect in order to apply said affect in future interactions. Amelia's affective memory allows her to speak and make facial expressions (through her avatar) in a manner similar to a human, providing users with a more natural experience than standard chatbots, which have no affect and speak in stunted, robotic language.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.