AIOps, or Artificial Intelligence for IT Operations, focuses on analyzing and prioritizing millions of events. AIOps tools employ machine learning and other AI techniques to decrease the signal-to-noise ratio so that IT teams can focus on priority tasks. Within the Amelia Integrated Platform, Amelia AIOps, when leveraged with Conversational AI, delivers a cognitive front-end, providing every member of an organization’s IT team with a digital colleague assigned with one critical task—to make life easier for carbon-based workers. Like today’s AIOps tools, which assist with anomaly detection, predictive root-cause analysis, event correlation and suppression, etc., Amelia accomplishes a wide range of complex tasks.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.