AI allows software to learn and use acquired knowledge to make decisions and complete tasks. For example, AI assigned to a customer service role can access inventory data to help customers make informed decisions about products. The cognitive software processes a request, uses its intelligence to find information, and makes a judgment about which information best applies to a resolution. AI can process upcoming traffic and use real-time information to recommend the best route for delivery drivers. In other scenarios, AI can learn when customers are most likely to answer emails and recommend specific times for sales teams to contact them. In Amelia's case, AI can learn from interactions to provide customers with faster service, handle multiple questions in one conversation, and use dialogue to help customers find exactly what they need.