Business Process Orchestration is a methodology that leverages automation, validation, workflow and controls and standardizes processes to reduce the amount of time, money and effort needed to complete tasks. Amelia Orchestration Services is an integrated powerhouse of Intelligent Automation that helps companies realize the benefits of Business Process Orchestration. Our platform integrates disparate and siloed systems in order to help businesses enable end-to-end business process creation.
Companies have spent decades implementing Interactive Voice Response (IVR) systems in their call and customer care centers, but they've proven unable to keep up with customers' expectations.
In this white paper, we examine the benefits of an Intelligent Contact Center, where companies utilize Conversational AI-powered virtual agents to provide first-line resolution and support for customers, and augment human employees through AI and automation.
Download our paper to learn the benefits of this approach and why current IVR systems simply will not cut it in today’s hyper-paced digital landscape.